{"id":3366,"date":"2025-10-15T09:42:18","date_gmt":"2025-10-15T01:42:18","guid":{"rendered":"https:\/\/mxnsaq.com\/?page_id=3366"},"modified":"2025-10-21T09:03:50","modified_gmt":"2025-10-21T01:03:50","slug":"knowledge-base","status":"publish","type":"page","link":"https:\/\/mxnsaq.com\/au\/knowledge-base\/","title":{"rendered":"Knowledge Base"},"content":{"rendered":"\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Welcome to the Knowledge Base<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>Your one-stop hub for guidance, resources, and step-by-step instructions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you\u2019re registering a sample, navigating the Customer Portal, or exploring our services, this Knowledge Base is designed to give you quick answers and practical support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Explore the topics below to discover detailed information about our services and support resources. We aim to make your experience simple, efficient, and hassle-free, so you can quickly find the guidance you\u2019re looking for.<\/p>\n\n\n<style>.kt-accordion-id3366_c8bda5-1e .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:0px;}.kt-accordion-id3366_c8bda5-1e .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id3366_c8bda5-1e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#f2f2f2;color:#555555;padding-top:10px;padding-right:14px;padding-bottom:10px;padding-left:14px;}.kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#555555;}.kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#555555;}.kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#f2f2f2;}.kt-accordion-id3366_c8bda5-1e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id3366_c8bda5-1e .kt-blocks-accordion-header:focus-visible{color:#444444;background:#eeeeee;border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}.kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#eeeeee;}.kt-accordion-id3366_c8bda5-1e .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id3366_c8bda5-1e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#ffffff;background:#444444;border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}.kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#ffffff;}.kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id3366_c8bda5-1e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}@media all and (max-width: 1024px){.kt-accordion-id3366_c8bda5-1e .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id3366_c8bda5-1e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;}}@media all and (max-width: 1024px){.kt-accordion-id3366_c8bda5-1e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id3366_c8bda5-1e .kt-blocks-accordion-header:focus-visible{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id3366_c8bda5-1e .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id3366_c8bda5-1e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id3366_c8bda5-1e .kt-accordion-inner-wrap{display:block;}.kt-accordion-id3366_c8bda5-1e .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:0px;}.kt-accordion-id3366_c8bda5-1e .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}.kt-accordion-id3366_c8bda5-1e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;}.kt-accordion-id3366_c8bda5-1e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id3366_c8bda5-1e .kt-blocks-accordion-header:focus-visible{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}.kt-accordion-id3366_c8bda5-1e .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id3366_c8bda5-1e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id3366_c8bda5-1e kt-accordion-has-8-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane3366_a21964-5e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Sample Registration<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">This section provides guidance on the full process of submitting samples for testing, including registration, pick-up arrangements, submission forms, receipt advice, and priority service options. It also outlines best practices for compositing, maintaining sample integrity, and managing consumable supplies.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/mxnsaq.com\/au\/sample-registration\/\" target=\"_blank\" rel=\"noreferrer noopener\">Go to Sample Registration Guide<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane3366_38d8ae-30\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Testing<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>Location of Testing<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Samples may be required to be sent to our testing facilities in Melbourne from other interstate laboratories.<br>Testing performed only in Melbourne includes;<br>\u25cf Chemistry testing including NIP analysis<br>\u25cf Allergen<br>\u25cf GMO testing<br>\u25cf Milk Analytical tests (Raw Milk) &#8211; Also performed in Brisbane.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>You can send your samples to your local MNAQ laboratory to be registered.<br>Once samples are registered at the local laboratory, if required, MNAQ will send samples overnight to MNAQ located in West Melbourne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <em>Please note samples are sent overnight Monday \u2013 Thursday only.<\/em><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane3366_5852fa-ba\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Results<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">This section provides an overview of managing and accessing your test results. It covers report formats, turnaround times, requesting retests, and variations or re-reporting procedures. Additional guidance includes the responsibilities for result interpretation, data management, system access through LabView, and specifications such as reporting limits and test sensitivity.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mxnsaq.com\/au\/results\/\" target=\"_blank\" rel=\"noreferrer noopener\">Go to Results Guide<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane3366_8ad23e-67\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Sample Storage and Disposal<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">MNAQ has defined protocols regarding sample handling, including storage and disposal. Samples are stored for a defined period after testing, regardless of their perishability or remaining quantity. The general storage times are as follows:<\/p>\n\n\n<style>.kb-table-container3366_9da0f2-97{overflow-x:auto;}.kb-table3366_9da0f2-97 tr > *:nth-child(1){width:30%;}.kb-table3366_9da0f2-97 tr > *:nth-child(2){width:30%;}.kb-table3366_9da0f2-97 tr > *:nth-child(3){width:30%;}.kb-table3366_9da0f2-97{table-layout:fixed;width:100%;}.kb-table-container .kb-table3366_9da0f2-97 th{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);text-align:center;}.kb-table-container .kb-table3366_9da0f2-97 caption{text-align:center;}.kb-table-container .kb-table3366_9da0f2-97 td{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);text-align:left;}<\/style><div class=\"kb-table-container kb-table-container3366_9da0f2-97 wp-block-kadence-table\"><table class=\"kb-table kb-table3366_9da0f2-97\">\n<tr class=\"kb-table-row kb-table-row3366_e8d3f5-87\">\n<th  scope=\"col\" class=\"kb-table-data kb-table-data3366_96e3ba-ac\">\n\n<p class=\"has-border-color has-theme-palette-1-border-color wp-block-paragraph\" style=\"border-width:1px\">Laboratory<\/p>\n\n<\/th>\n\n<th  scope=\"col\" class=\"kb-table-data kb-table-data3366_a4b64b-ea\">\n\n<p class=\"has-border-color has-theme-palette-1-border-color wp-block-paragraph\" style=\"border-width:1px\">Sample Type<\/p>\n\n<\/th>\n\n<th  scope=\"col\" class=\"kb-table-data kb-table-data3366_5fa9f8-a2\">\n\n<p class=\"has-border-color has-theme-palette-1-border-color wp-block-paragraph\" style=\"border-width:1px\">Retention Period<\/p>\n\n<\/th>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row3366_d4877e-d0\">\n<td  class=\"kb-table-data kb-table-data3366_eda949-d2\">\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color wp-elements-aae37b0ca6f28d1efd75ac5c890a1e6a wp-block-paragraph\">Microbiology<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data3366_aacc1b-2b\">\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color wp-elements-68b9566293ddb3e3d12433e80d625aba wp-block-paragraph\">All Samples<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data3366_ebda22-ac\">\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color wp-elements-ce8367887733cd5fccbcda7f46a7fa45 wp-block-paragraph\">Stored until results reported<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row3366_181ec6-83\">\n<td  class=\"kb-table-data kb-table-data3366_49f24e-3e\">\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color wp-elements-4fd2ad105befdeac20d85855867986c4 wp-block-paragraph\">Chemistry<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data3366_09f7e9-75\">\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color wp-elements-71eef19e08ecd755e3327805b057d8ec wp-block-paragraph\">Perishable<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data3366_6189df-e3\">\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color wp-elements-8223c1aad22daa8af4541ad31ecbe1b0 wp-block-paragraph\">Seven (7) days after results reported<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row3366_affada-e6\">\n<td  class=\"kb-table-data kb-table-data3366_c8bae5-e1\">\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data3366_d2b290-0a\">\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color wp-elements-d1fefe23f8786e8230abad11adb9ae9e wp-block-paragraph\">Shelf Stable<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data3366_ae32b4-89\">\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color wp-elements-4f0f8aad768af1ad753643c91223c06b wp-block-paragraph\">Six (6) weeks after registration<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row3366_b96368-91\">\n<td  class=\"kb-table-data kb-table-data3366_71ccfd-1e\">\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color wp-elements-8e9538c7f440c993b986230e46f55e08 wp-block-paragraph\">GMO &amp; Allergens<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data3366_a4ed88-e8\">\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color wp-elements-68b9566293ddb3e3d12433e80d625aba wp-block-paragraph\">All Samples<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data3366_f3a39a-66\">\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color wp-elements-15910a94cade86fe8d8a25c6aa71041b wp-block-paragraph\">Thirty (30) days after registration<\/p>\n\n<\/td>\n<\/tr>\n<\/table><\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">These storage times are general guides and may vary based on available space. If an extended storage time is required, clients must advise Customer Experience otherwise, samples will be disposed of after the initial storage period. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MNAQ is not obliged to return any information or samples to the customer and has the absolute discretion to store, destroy, or dispose of information and samples provided to it by the customer. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For health and safety reasons, customers must ensure all samples received by MNAQ are undamaged, and any potential risks (safety hazards, special procedures for handling, testing, storage, transport, and disposal) must be notified in advance with written advice supplied with the sample. MNAQ may refuse to conduct tests if they pose a safety or health hazard.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane3366_bc3f2c-79\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Subcontracting<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">For specialised or non routine testing MNAQ may need to submit samples to an external laboratory. This may affect turnaround time depending on the test and where the external laboratory is situated. MNAQ&#8217;s policy is to use NATA-accredited or equivalent laboratories when subcontracting if possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If tests are required to be subcontracted please provide a separate sample upon submission to minimise delays in testing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend contacting Customer Experience to discuss your requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Subcontracted testing fees may change at any time. Fees can also change due to significant movements in the Australian Dollar to US Dollar exchange rate where overseas subcontractors Invoice MNAQ in US Dollars.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane3366_f6a740-2e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Storage Trials<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">This section outlines the process for arranging storage trials, including obtaining quotes and submitting requests. It provides clear guidance to ensure your storage trials are set up efficiently and in line with testing requirements.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mxnsaq.com\/au\/storage-trials\/\" target=\"_blank\" rel=\"noreferrer noopener\">Go to Storage Trials Guide<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane3366_ece880-02\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Pricing<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">This section provides an overview of our pricing structure, including how to request quotes, payment procedures, invoicing, and managing invoice queries. It is designed to help you navigate our services with clarity and confidence.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mxnsaq.com\/au\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">Go to Pricing Guide<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane3366_99376c-82\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Customer Experience<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">This section provides information on maintaining up-to-date contact details and accessing support from our dedicated Customer Experience team. It is designed to ensure a seamless and personalised service experience.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mxnsaq.com\/au\/customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">Go to Customer Experience Guide<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\" style=\"background:linear-gradient(135deg,rgb(10,68,121) 0%,rgb(0,171,230) 100%)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-theme-palette-9-color has-text-color has-link-color wp-elements-66ba7cc712f80ef2730024eab523d21f\">Find a laboratory<\/h2>\n\n\n\n<p class=\"has-theme-palette-9-color has-text-color has-link-color wp-elements-2ee9feff4645b740865c089e91eda85e wp-block-paragraph\">Do you want to know how M\u00e9rieux NutriSciences AQ can support you locally? <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mxnsaq.com\/au\/locations-opening-hours\/\">View Our Locations in Australia<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"563\" src=\"https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-1024x563.png\" alt=\"\" class=\"wp-image-911\" srcset=\"https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-1024x563.png 1024w, https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-300x165.png 300w, https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-768x422.png 768w, https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the Knowledge Base Your one-stop hub for guidance, resources, and step-by-step instructions. Whether you\u2019re registering a sample, navigating the Customer Portal, or exploring our services, this Knowledge Base is designed to give you quick answers and practical support. Explore the topics below to discover detailed information about our services and support resources. We&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categorie-template":[2],"folder":[],"class_list":["post-3366","page","type-page","status-publish","hentry","categorie-template-service"],"acf":[],"taxonomy_info":{"categorie-template":[{"value":2,"label":"service"}]},"featured_image_src_large":false,"author_info":{"display_name":"Hannah Fang","author_link":"https:\/\/mxnsaq.com\/au\/author\/hannah_fang\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages\/3366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/comments?post=3366"}],"version-history":[{"count":30,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages\/3366\/revisions"}],"predecessor-version":[{"id":3533,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages\/3366\/revisions\/3533"}],"wp:attachment":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/media?parent=3366"}],"wp:term":[{"taxonomy":"categorie-template","embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/categorie-template?post=3366"},{"taxonomy":"folder","embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/folder?post=3366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}