{"id":3418,"date":"2025-10-15T09:41:53","date_gmt":"2025-10-15T01:41:53","guid":{"rendered":"https:\/\/mxnsaq.com\/?page_id=3418"},"modified":"2026-09-10T14:13:11","modified_gmt":"2026-09-10T06:13:11","slug":"sample-registration","status":"publish","type":"page","link":"https:\/\/mxnsaq.com\/au\/sample-registration\/","title":{"rendered":"Sample Registration"},"content":{"rendered":"\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-1\">Sample Pick Up<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00e9rieux NutriSciences AQ (MNAQ) can organise the collection of samples or delivery of consumables to your premises. Our drivers are trained in sample handling procedures to ensure samples arrive at the laboratory at the right temperature.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sample collection services operate during business hours (Monday to Friday) and exclude after-hours, public holidays, and weekends. Additional collections require 24 hours prior notice and may incur a fee.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact Customer Experience or your MNAQ Account Manager to discuss the best options for your situation.<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-3418_c75e0a-76 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-3418_c75e0a-76 .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette1, #3182CE);width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-3418_c75e0a-76\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-2\">Sample Registration<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">MNAQ has state of the art laboratories in Melbourne, Sydney, Brisbane and Perth. To ensure that sample integrity and workflows remain robust and efficient we request that separate samples are sent for Microbiology, Chemistry, GMO and Allergens wherever feasible. Otherwise subsampling fees may apply and testing may be delayed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MNAQ can advise of sample receipt by automated email after samples have been registered. Please contact Customer Experience should you wish to enable the Sample Receipt Advice option.<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-3418_cf630b-04 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-3418_cf630b-04 .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette1, #3182CE);width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-3418_cf630b-04\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-3\">Sample Receipt Advice<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">MNAQ can provide automated email advice of sample receipt once samples have been registered to individual account contacts.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This option is enabled by request. Please contact our Customer Experience team to update your reporting requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The progress of all samples can be tracked to completion via a user-friendly web-enabled service, LabView. Please contact our Customer Experience team to get your account set up to start accessing today.<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-3418_7d6da0-90 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-3418_7d6da0-90 .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette1, #3182CE);width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-3418_7d6da0-90\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-4\">Sample Submission Forms<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A completed Sample Submission Form is mandatory for samples to be accepted. These forms can be provided by the Sales or Customer Experience teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are encouraged to use our pre-registration system with Barcodes and Excel Spreadsheets for enhanced accuracy and efficiency.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The completed Pre-Registration Sample Submission Form should be emailed to sampleregistration@mxnsaq.com prior to the delivery of samples.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For manual submission forms please email these to the following addresses;<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Sample Registration<\/strong><\/td><td><strong>Email Address<\/strong><\/td><\/tr><tr><td>Victoria<\/td><td>registration@mxnsaq.com<\/td><\/tr><tr><td>New South Wales<\/td><td>srn@mxnsaq.com<\/td><\/tr><tr><td>Queensland<\/td><td>srq@mxnsaq.com<\/td><\/tr><tr><td>Western Australia<\/td><td>srw@mxnsaq.com<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">A hard copy of the Sample Submission Form must be included with your samples.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Samples can be submitted to your most local laboratory for registration.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Sample Registration<\/strong><\/td><td><strong>Address<\/strong><\/td><\/tr><tr><td>Victoria<\/td><td>3 Lennon Street West Melbourne VIC 3003<\/td><\/tr><tr><td>New South Wales<\/td><td>Unit 3 Gateway Business Park, 63-79 Parramatta Road Silverwater 2128<\/td><\/tr><tr><td>Queensland<\/td><td>Unit 10 655 Toohey Road Salisbury 4107<\/td><\/tr><tr><td>Western Australia<\/td><td>Unit 2\/26 Ilda Road Canning Vale 6155<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-3418_bf246d-b7 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-3418_bf246d-b7 .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette1, #3182CE);width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-3418_bf246d-b7\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-5\">Request Priority\/Emergency Service<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">MNAQ offers priority services for time-sensitive sample testing, referred to as &#8220;Emergency&#8221; services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This service requires the allocation of resources and amendments to existing work schedules. MNAQ recommends providing a minimum of 24 hours&#8217; notice of sample arrival through Customer Experience for an optimal outcome and to ensure we can meet your needs. Please advise the team of the testing required, volume of samples and any other critical requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Emergency requests can only be applied to Allergen or Chemistry testing.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional fees apply for all emergency testing, please contact your Account Manager or our Sales team for specific pricing.<\/p>\n\n\n\n<p class=\"has-theme-palette-13-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\"><strong>It&#8217;s important to note that not all testing can be reduced to shorter times, so contacting the Customer Experience team prior to submitting samples is crucial.<\/strong><\/p>\n\n\n<style>.kb-row-layout-id3418_9a5934-ae > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3418_9a5934-ae > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3418_9a5934-ae > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 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.kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:32px;}.kt-accordion-id3418_72160b-26 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid var(--global-palette5, #4A5568);border-left:2px solid var(--global-palette1, #3182CE);background:var(--global-palette8, #F7FAFC);padding-top:0px;padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-xl, 4rem);}.kt-accordion-id3418_72160b-26 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid var(--global-palette3, #1A202C);border-right-color:#eeeeee;border-right-style:solid;border-bottom:0px solid var(--global-palette3, #1A202C);border-left:2px solid var(--global-palette1, 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.kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id3418_72160b-26 .kt-blocks-accordion-header:focus-visible{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id3418_72160b-26 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id3418_72160b-26 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id3418_72160b-26 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id3418_72160b-26 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:32px;}.kt-accordion-id3418_72160b-26 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid var(--global-palette5, #4A5568);border-left:2px solid var(--global-palette1, #3182CE);padding-top:0px;padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-id3418_72160b-26 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid var(--global-palette3, #1A202C);border-right-color:#eeeeee;border-right-style:solid;border-bottom:0px solid var(--global-palette3, #1A202C);border-left:2px solid var(--global-palette1, #3182CE);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id3418_72160b-26 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id3418_72160b-26 .kt-blocks-accordion-header:focus-visible{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}.kt-accordion-id3418_72160b-26 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id3418_72160b-26 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id3418_72160b-26 kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-xclose kt-accodion-icon-side-left\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane3418_51ea19-54\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>How do I request emergency testing?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3418_723836-d8, .wp-block-kadence-advancedheading.kt-adv-heading3418_723836-d8[data-kb-block=\"kb-adv-heading3418_723836-d8\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3418_723836-d8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3418_723836-d8[data-kb-block=\"kb-adv-heading3418_723836-d8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3418_723836-d8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3418_723836-d8[data-kb-block=\"kb-adv-heading3418_723836-d8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading3418_723836-d8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3418_723836-d8\">1. Contact Customer Experience for Pre-Approval\u00a0<br>To request priority handling, email customerexperienceau@aus.mxnsaq.com at least <strong>24 hours before<\/strong> your samples arrive. Please include:\u00a0<br>\u25cf <strong>Scope:<\/strong> Specific Allergen or Chemistry testing required <em>(Emergency testing is strictly limited to these two services)<\/em>.\u00a0<br>\u25cf <strong>Volume:<\/strong> Exact number and size of samples.\u00a0<br>\u25cf <strong>Timing:<\/strong> Estimated date\/time of sample arrival.\u00a0<br>\u25cf <strong>Special Instructions:<\/strong> Any critical regulatory or technical parameters.\u00a0<br>2. Receive Lab Confirmation &amp; Cost Approval\u00a0<br>The Customer Experience team will confirm whether your emergency request can be met. Upon approval, we will provide you with the applicable surcharge fee and target Turnaround Time (TAT).<br>Please note: Final turnaround times depend on Quality Control (QC) being passed. 3. Complete the submission form\u00a0<br>Fill out your Sample Submission Form with your shipment:\u00a0<br>\u25cf Check the &#8220;Emergency&#8221; box on the form.\u00a0<br>\u25cf Attach or reference your pre-approval confirmation from Customer Experience in your submission form and\/or in the context of your email.\u00a0<br>\u25cf Email your Sample Submission Form as per standard process.\u00a0<br>4. Dispatch Samples to the Lab\u00a0<br>Ship or deliver your samples following standard transport protocols, ensuring they arrive within the agreed-upon window.\u00a0<br><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane3418_0918c0-68\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Important Fee Notice<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3418_760348-89, .wp-block-kadence-advancedheading.kt-adv-heading3418_760348-89[data-kb-block=\"kb-adv-heading3418_760348-89\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3418_760348-89 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3418_760348-89[data-kb-block=\"kb-adv-heading3418_760348-89\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3418_760348-89 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3418_760348-89[data-kb-block=\"kb-adv-heading3418_760348-89\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading3418_760348-89 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3418_760348-89\">Ticking the <strong>&#8220;Emergency&#8221;<\/strong> box on the Sample Submission Form without prior written approval from the Customer Experience team will automatically trigger the standard Emergency Fee, even if laboratory capacity or technical constraints prevent us from meeting a shortened turnaround time. Always secure pre-approval via customerexperienceau@aus.mxnsaq.com before submitting samples.\u00a0<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane3418_4301f8-cf\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>What are the potential costs for emergency testing?\u00a0<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3418_492df6-28, .wp-block-kadence-advancedheading.kt-adv-heading3418_492df6-28[data-kb-block=\"kb-adv-heading3418_492df6-28\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3418_492df6-28 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3418_492df6-28[data-kb-block=\"kb-adv-heading3418_492df6-28\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3418_492df6-28 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3418_492df6-28[data-kb-block=\"kb-adv-heading3418_492df6-28\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading3418_492df6-28 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3418_492df6-28\">Emergency test requests require resource allocation and adjustments to existing lab schedules. Consequently, fee surcharges apply to all emergency testing.\u00a0<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane3418_41f43f-cb\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Can all tests be expedited?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3418_6e06f9-ab, .wp-block-kadence-advancedheading.kt-adv-heading3418_6e06f9-ab[data-kb-block=\"kb-adv-heading3418_6e06f9-ab\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3418_6e06f9-ab mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3418_6e06f9-ab[data-kb-block=\"kb-adv-heading3418_6e06f9-ab\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3418_6e06f9-ab img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3418_6e06f9-ab[data-kb-block=\"kb-adv-heading3418_6e06f9-ab\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading3418_6e06f9-ab wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3418_6e06f9-ab\">No. Due to mandatory incubation periods, technical protocols, other limitations, certain turnaround times cannot be shortened. Emailing Customer Experience at\u00a0<br>customerexperienceau@aus.mxnsaq.com prior to sample dispatch is essential to confirm whether your specific testing can be expedited.\u00a0<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-3418_4e5df0-c9 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-3418_4e5df0-c9 .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette1, #3182CE);width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-3418_4e5df0-c9\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-7\">Sampling Best Practices<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Compositing &amp; Replicates<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">A sample is defined as a single unit or item for testing. Where multiple samples are combined and tested together as one sample, this is termed a composite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where multiple samples are taken from a single unit, these are termed replicates. Both the terms &#8220;composite&#8221; and &#8220;replicate&#8221; will appear on the final reports as applicable<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Limitations and Best Practices for Compositing<\/h4>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"line-height:1.5\">There is a limit on the number of samples that can be composited, which is determined according to current microbiological reference guidelines.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.5\">Importantly, composite testing for allergens is not considered best practice and is not advised.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.5\">Composite fees apply per sample, and these costs will be quoted at the time of the inquiry.<\/p>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Sample Integrity<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure robust and efficient sample integrity and workflows, MNAQ requests that separate samples are sent for Microbiology, Chemistry, GMO, and Allergens wherever feasible. If tests are required to be subcontracted please also provide a separate sample. If separate samples are not provided for different test types, sub-sampling fees will apply, and the testing may be delayed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clients must supply samples for testing that are representative of the product or material to be tested and\/or analysed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure the integrity of samples upon receipt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Samples must be packed firmly.<\/li>\n\n\n\n<li>Cold storage should be used where required.<\/li>\n\n\n\n<li>For swabs, they must arrive at MNAQ within 24 hours of sampling and be received within the recommended temperature of between 2-8 degrees Celsius. .<\/li>\n\n\n\n<li>For waters, they must arrive at MNAQ within 20 hours of sampling and be received within the recommended temperature of between 2-8 degrees Celsius.&nbsp;<\/li>\n\n\n\n<li>If samples are received outside temperature or time specifications or with compromised integrity, the customer will be contacted by the Sample Registration team.<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-3418_c9c5cb-31 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-3418_c9c5cb-31 .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette1, #3182CE);width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-3418_c9c5cb-31\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-8\">Supply of Consumables<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">MNAQ can organise the provision and delivery of consumables. Clients must complete and send the MNAQ National Consumables Order Form to the relevant<br>state logistics departments:<br><br>All States except QLD &#8211; orders@mxnsaq.com<br>QLD &#8211; ordersqld@mxnsaq.com<br><br><em>Consumables will not be sent without the receipt of a completed order form.<br>Consumables will be dispatched within 5 business days of receipt of an order.<br>For QLD customers, consumables may be collected from the laboratory &#8211; please indicate this on your form.<br>Unless otherwise agreed in a Service Level Agreement, the supply of consumables will be charged at the advertised rate plus courier\/postage costs to deliver, as outlined on the consumables order form.<\/em><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\" style=\"background:linear-gradient(135deg,rgb(10,68,121) 0%,rgb(0,171,230) 100%)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-theme-palette-9-color has-text-color has-link-color wp-elements-9\">Find a laboratory<\/h2>\n\n\n\n<p class=\"has-theme-palette-9-color has-text-color has-link-color wp-elements-10 wp-block-paragraph\">Do you want to know how M\u00e9rieux NutriSciences AQ can support you locally? <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mxnsaq.com\/au\/locations-opening-hours\/\">View Our Locations in Australia<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"563\" src=\"https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-1024x563.png\" alt=\"\" class=\"wp-image-911\" srcset=\"https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-1024x563.png 1024w, https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-300x165.png 300w, https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-768x422.png 768w, https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Sample Pick Up M\u00e9rieux NutriSciences AQ (MNAQ) can organise the collection of samples or delivery of consumables to your premises. Our drivers are trained in sample handling procedures to ensure samples arrive at the laboratory at the right temperature.&nbsp; Sample collection services operate during business hours (Monday to Friday) and exclude after-hours, public holidays, and&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categorie-template":[2],"folder":[],"class_list":["post-3418","page","type-page","status-publish","hentry","categorie-template-service"],"acf":[],"taxonomy_info":{"categorie-template":[{"value":2,"label":"service"}]},"featured_image_src_large":false,"author_info":{"display_name":"Hannah Fang","author_link":"https:\/\/mxnsaq.com\/au\/author\/hannah_fang\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages\/3418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/comments?post=3418"}],"version-history":[{"count":23,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages\/3418\/revisions"}],"predecessor-version":[{"id":7272,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages\/3418\/revisions\/7272"}],"wp:attachment":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/media?parent=3418"}],"wp:term":[{"taxonomy":"categorie-template","embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/categorie-template?post=3418"},{"taxonomy":"folder","embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/folder?post=3418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}