{"id":3507,"date":"2025-10-15T11:21:42","date_gmt":"2025-10-15T03:21:42","guid":{"rendered":"https:\/\/mxnsaq.com\/?page_id=3507"},"modified":"2025-10-15T11:21:45","modified_gmt":"2025-10-15T03:21:45","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/mxnsaq.com\/au\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-85816e003e74cf5d5e455e5f4056713f\">Contact Updates<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We understand things change within your business. You can request a contact update with M\u00e9rieux NutriSciences AQ (MNAQ) at any time by emailing our Customer Experience Team.<br><br>Here are the details you should include in your email:<br><br>\u25cf Account Name and\/or Account Code<br>\u25cf Specific changes\/additions required, ensuring you provide the person&#8217;s name, title, email address, and mobile number.<br>\u25cf Specify what access is required for the new contact, such as receiving invoices or reports.<br><br>Be sure to include your account manager in the email, so they can familiarise themselves with your new colleagues.<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-3507_110eff-74 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-3507_110eff-74 .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette1, #3182CE);width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-3507_110eff-74\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-37fc4310eb3c0581ae6b590195bceb1e\">Our Dedicated Customer Experience Team<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We will help you with:<br><br>\u25cf Sample delivery confirmation<br>\u25cf Test updates, additions or amendments<br>\u25cf Results ETA, alerts or changes in turnaround time (TAT)<br>\u25cf Certificates of Analysis (COA) support<br>\u25cf Issue resolution<br>\u25cf LabView Support<br><br>For more details on how to contact customer experience team and our operating hours please view our <a href=\"https:\/\/mxnsaq.com\/au\/contact\/\" data-type=\"page\" data-id=\"704\">Contact us<\/a> page..<\/p>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\" style=\"background:linear-gradient(135deg,rgb(10,68,121) 0%,rgb(0,171,230) 100%)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-theme-palette-9-color has-text-color has-link-color wp-elements-66ba7cc712f80ef2730024eab523d21f\">Find a laboratory<\/h2>\n\n\n\n<p class=\"has-theme-palette-9-color has-text-color has-link-color wp-elements-2ee9feff4645b740865c089e91eda85e wp-block-paragraph\">Do you want to know how M\u00e9rieux NutriSciences AQ can support you locally? <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mxnsaq.com\/au\/locations-opening-hours\/\">View Our Locations in Australia<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"563\" src=\"https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-1024x563.png\" alt=\"\" class=\"wp-image-911\" srcset=\"https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-1024x563.png 1024w, https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-300x165.png 300w, https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1-768x422.png 768w, https:\/\/mxnsaq.com\/wp-content\/uploads\/2025\/06\/Australia-Merieux-NutriSciences-Laboratories-locations-1.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contact Updates We understand things change within your business. You can request a contact update with M\u00e9rieux NutriSciences AQ (MNAQ) at any time by emailing our Customer Experience Team. Here are the details you should include in your email: \u25cf Account Name and\/or Account Code\u25cf Specific changes\/additions required, ensuring you provide the person&#8217;s name, title,&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categorie-template":[2],"folder":[],"class_list":["post-3507","page","type-page","status-publish","hentry","categorie-template-service"],"acf":[],"taxonomy_info":{"categorie-template":[{"value":2,"label":"service"}]},"featured_image_src_large":false,"author_info":{"display_name":"Hannah Fang","author_link":"https:\/\/mxnsaq.com\/au\/author\/hannah_fang\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages\/3507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/comments?post=3507"}],"version-history":[{"count":2,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages\/3507\/revisions"}],"predecessor-version":[{"id":3509,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/pages\/3507\/revisions\/3509"}],"wp:attachment":[{"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/media?parent=3507"}],"wp:term":[{"taxonomy":"categorie-template","embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/categorie-template?post=3507"},{"taxonomy":"folder","embeddable":true,"href":"https:\/\/mxnsaq.com\/au\/wp-json\/wp\/v2\/folder?post=3507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}