Pricing

Request a Quote

To request a quote from Mérieux NutriSciences AQ (MNAQ) please contact our Sales team and provide specific details about your testing needs at the following email addresses, alternatively reach out directly to your Account Manager.
sales-au@mxnsaq.com

When requesting a quote, please provide the following initial details:
● Name(s) of the product(s) and their description.
● Description of the tests required and any specific test sensitivities.
● How many of each test are required, preferably on an annual basis.
● Indicate whether it will be routine testing or ad hoc once-off testing.

Quote Validity:
For routine testing, the pricing may be added to a current service agreement and will be valid for the duration of the agreement.
For ad hoc testing, the pricing quote will be valid for 30 days from date of issue.
Once the quote is agreed upon for routine testing, a pre-registration Sample Submission Form will be created or amended for your products and testing. For ad hoc testing, a blank Sample Submission Form will be provided.

Payment Information

MNAQ have a number of options for payment of testing services including;
● Credit card
● Direct Debit
● Electronic Funds Transfer (EFT)
● Credit Application
To apply for a credit account please contact the Accounts Team at ar@mxns.com
Payment will be requested prior to testing commencing for all accounts not provided with credit.

Invoicing

Your invoices will be emailed to you via our LIMS Scheduler system to the Invoice contacts set up in your account. This can be updated at any time by our Customer Experience team.
Standard payment terms are 30 days from the end of the month from invoicing.
You can also access copies of your invoices via the online data portal – LabView. Please contact
our Customer Experience team to get your account set up.

Invoice Query

For remittance/payment advice or any questions regarding your invoices and contact detail changes, contact the Accounts Team at ar@mxns.com
For invoice queries, you can also contact the Customer Experience team at customerexperienceau@aus.mxnsaq.com
Be sure to include your Account Name/Code, Invoice Number, details of the query, and a copy of the invoice with supporting documentation.