Customer Experience

Contact Updates

We understand things change within your business. You can request a contact update with Mérieux NutriSciences AQ (MNAQ) at any time by emailing our Customer Experience Team.

Here are the details you should include in your email:

● Account Name and/or Account Code
● Specific changes/additions required, ensuring you provide the person’s name, title, email address, and mobile number.
● Specify what access is required for the new contact, such as receiving invoices or reports.

Be sure to include your account manager in the email, so they can familiarise themselves with your new colleagues.

Our Dedicated Customer Experience Team

We will help you with:

● Sample delivery confirmation
● Test updates, additions or amendments
● Results ETA, alerts or changes in turnaround time (TAT)
● Certificates of Analysis (COA) support
● Issue resolution
● LabView Support

For more details on how to contact customer experience team and our operating hours please view our Contact us page..