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Welcome to the Knowledge Base
Your one-stop hub for guidance, resources, and step-by-step instructions.
Whether you’re registering a sample, navigating the Customer Portal, or exploring our services, this Knowledge Base is designed to give you quick answers and practical support.
Explore the topics below to discover detailed information about our services and support resources. We aim to make your experience simple, efficient, and hassle-free, so you can quickly find the guidance you’re looking for.
This section provides guidance on the full process of submitting samples for testing, including registration, pick-up arrangements, submission forms, receipt advice, and priority service options. It also outlines best practices for compositing, maintaining sample integrity, and managing consumable supplies.
Location of Testing
Samples may be required to be sent to our testing facilities in Melbourne from other interstate laboratories.
Testing performed only in Melbourne includes;
● Chemistry testing including NIP analysis
● Allergen
● GMO testing
● Milk Analytical tests (Raw Milk) – Also performed in Brisbane.
You can send your samples to your local MNAQ laboratory to be registered.
Once samples are registered at the local laboratory, if required, MNAQ will send samples overnight to MNAQ located in West Melbourne.
Please note samples are sent overnight Monday – Thursday only.
This section provides an overview of managing and accessing your test results. It covers report formats, turnaround times, requesting retests, and variations or re-reporting procedures. Additional guidance includes the responsibilities for result interpretation, data management, system access through LabView, and specifications such as reporting limits and test sensitivity.
MNAQ has defined protocols regarding sample handling, including storage and disposal. Samples are stored for a defined period after testing, regardless of their perishability or remaining quantity. The general storage times are as follows:
|
Laboratory |
Sample Type |
Retention Period |
|---|---|---|
|
Microbiology |
All Samples |
Stored until results reported |
|
Chemistry |
Perishable |
Seven (7) days after results reported |
|
Shelf Stable |
Six (6) weeks after registration |
|
|
GMO & Allergens |
All Samples |
Thirty (30) days after registration |
These storage times are general guides and may vary based on available space. If an extended storage time is required, clients must advise Customer Experience otherwise, samples will be disposed of after the initial storage period.
MNAQ is not obliged to return any information or samples to the customer and has the absolute discretion to store, destroy, or dispose of information and samples provided to it by the customer.
For health and safety reasons, customers must ensure all samples received by MNAQ are undamaged, and any potential risks (safety hazards, special procedures for handling, testing, storage, transport, and disposal) must be notified in advance with written advice supplied with the sample. MNAQ may refuse to conduct tests if they pose a safety or health hazard.
For specialised or non routine testing MNAQ may need to submit samples to an external laboratory. This may affect turnaround time depending on the test and where the external laboratory is situated. MNAQ’s policy is to use NATA-accredited or equivalent laboratories when subcontracting if possible.
If tests are required to be subcontracted please provide a separate sample upon submission to minimise delays in testing.
We recommend contacting Customer Experience to discuss your requirements.
Subcontracted testing fees may change at any time. Fees can also change due to significant movements in the Australian Dollar to US Dollar exchange rate where overseas subcontractors Invoice MNAQ in US Dollars.
This section outlines the process for arranging storage trials, including obtaining quotes and submitting requests. It provides clear guidance to ensure your storage trials are set up efficiently and in line with testing requirements.
This section provides an overview of our pricing structure, including how to request quotes, payment procedures, invoicing, and managing invoice queries. It is designed to help you navigate our services with clarity and confidence.
This section provides information on maintaining up-to-date contact details and accessing support from our dedicated Customer Experience team. It is designed to ensure a seamless and personalised service experience.
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